Privacy Policy


At Twin Air Heating and Cooling LLC, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.twinairheatingandcooling.com. By using our website, you consent to the practices described in this policy.


Information Collection

We may collect non-personal information when you visit our site, including:

Additionally, if you communicate with us regarding our services or website, we will collect any information you provide in those communications.

We may contact you via email in the future to inform you about specials, new products, services, or changes to this privacy policy.


Information Use

The information we collect is primarily used for internal purposes, including:


Security

We adhere to industry-standard practices to protect your information during transmission and once we receive it. If we collect sensitive information (such as credit card data), it is encrypted and transmitted securely. You can verify this by looking for a closed lock icon at the bottom of your web browser or checking for "https" at the beginning of the web address.

In addition to online protection, we ensure your information is secure offline. Access to personally identifiable information is restricted to employees who require it to perform specific jobs, such as billing or customer service. The computers and servers storing this information are maintained in a secure environment.


Cookies

Our website uses "cookies" to enhance your experience. A cookie is a piece of data stored on your device that helps us improve access and identify repeat visitors. For instance, cookies can save you time by eliminating the need to log in repeatedly. While cookies enhance user experience, they are not linked to any personally identifiable information on our site.


Sharing of Information

We do not sell or provide your information to third parties for direct or indirect mass email marketing. We will disclose personal information when required by law or in good faith to:

Please remember that when you voluntarily disclose personal information online, such as through email or discussion boards, that information can be collected and used by others. You are responsible for maintaining the secrecy of your personal information, so please exercise caution while online.


Links to Other Sites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of these external sites. We encourage users to be aware when they leave our site and to read the privacy statements of any site that collects personally identifiable information.


Surveys and Contests

Occasionally, our site may request information through surveys or contests. Participation is voluntary, and you can choose whether to disclose this information. Contact information collected may be used to notify winners and award prizes, while survey responses will help us monitor or improve site satisfaction.


Consent

By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy. If we make changes to this policy, we will post the updated version on this page. We encourage you to review this policy regularly to stay informed about our information practices.

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📞 Phone: 513-720-0776
📧 Email: admin@twinairheatingandcooling.com
Attn: Jeremy Crutchfield, CEO


Thank you for trusting Twin Air Heating and Cooling with your HVAC need